I am notorious for not using the phone, although I am trying to use it more.
As I have been making more phone calls, I find interesting things happen. When I am calling, the people on the other end are jumping to the conclusion of why I am calling…
Lately, the only goal of my call has been to see how people are doing. They, though, seem to think the call is about something else. I am just following up with them, as they have recently attended a training; they think that I’m trying to sell them something.
I am not. I was simply calling to see how was going, and see if they had any questions on the material that they learned. Now, if that happens to work out where they asked me questions about an upcoming training, I’m certainly willing to talk to them about it. Too often, though, they are defensive about how it is not a good time for them, they do not have the money or some other excuse, when I have not even ask them for business.
Most of these people that I am calling do not know I use the phone only rarely… or I would say their jump to conclusion would be I must have a reason to call.
Why is it that people so quickly assume they knew what I wanted, verses waiting for people to actually ask the question?