I was recently at the Referral Institute International Conference in Fort Myers, Florida, and one of the hot topics throughout the conference was offering feedback. I wanted to share with you what I learned about feedback from this conference.
There are 2 types of feedback, validating & constructive. Validating feedback is positive feedback, constructive is where you share what you would have preferred.
During the conference, there was a format for constructive feedback given to us:
- When you ____ (whatever you did or said)
- I felt ____ (how you felt, no generalizations on WE)
- I would like to have seen ____ (where you offer your suggestion)
It took some practice; this form of feedback did prove powerful.
- Thank you.
- Thank you, and could you please clarify your point.
One of those two phrases is all that is needed. When receiving feedback, I do recommend that you keep in mind that feedback is one person’s opinion, and while it is how they feel, it does not mean that you have to follow it or make changes to just please a single person.
One last point I wanted to share, paraphrased from Dawn Lyons about feedback: If we know something that is standing between someone and his success, should we be sharing with them what we believe could help him?
How do you go about offering feedback? Do you keep it to yourself or share? Will you be inspired to offer some feedback this week? What have been your experiences when offering feedback?